Our Commitment

Free worldwide shipping

. We offer free worldwide shipping on all orders

Orders shipped within 24 hours

. Orders are typically processed and dispatched within 24 hours. Please note that customized items may take slightly longer, especially during holiday seasons. lf you need more details, feel free to contact us at info@roselustred.com

30-day return and exchange guarantee

REFUND POLICY

At RoseLustred, we strive to provide you with high-quality products and aseamless shopping experience. Please review our Returns & RefundsPolicy below for eligibility and conditions.

Returns & Refunds

If you receive a product that is defective or damaged during shipping ,we offer a 100% money-back guarantee or a replacement. To qualify,you must contact us within 2 days of delivery at info@roselustred.com

RETURN ELIGIBILITY

Eligible for Returns & Refunds:

ltems that arrive damaged or defective

Non-custom items in unused and original condition

Not Eligible for Returns & Refunds:

.Custom-made items (unless they arrive damaged or defective)

.Orders that fail to arrive due to incorrect shipping addresses provided by the customer

.ltems that have been used, altered, or damaged after delivery

.Requests based on buyer's remorse (e.g., you no longer want theitem)

We reserve the right to deny refunds or returns if the item does not meet the eligibility criteria outlined above.

Order Cancelations & Modifications

We understand that mistakes happen! That's why we offer a 5-hour grace period after an order is placed to make changes or request cancellations.

CANCELLATION & MODIFICATION POLICY:

5-Hour Grace Period:

. Customers have 5 hours from the time of purchase to cancel or modify their order.

Cancellation of Unfulfilled Orders:

. lf your order has not been fulfilled, you may request a cancellation beyond the 5-hour window.

 Engraving Requests:

. Changes to engraving details may not be possible if requestedafter the 5-hour grace period, but we will do our best toaccommodate requests.

Fulfilled orders:

. Once an order has been processed and shipped, we cannot make any changes or cancellations.

 To request an order cancellation or modification, please contact usas soon as possible at info@roselustred.com