FAQ

SHIPPING

WHEN WILL MY PACKAGE ARRIVE?

USA: 5-10 business days.

UK & Australia: 5-10 business days.

Germany & Austria: 5-8 business days.

International: 5-14 business days.

PROCESSING TIME OF YOUR ORDER?

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.

WHAT SHIPPING SERVICES ARE USED?

We use the local shipping service providers in your country or district.

HOW CAN I RETURN MY ORDER TO YOU?

Send us an email with your order number and we will send you all the information you need.

DO YOU DELIVER WORLDWIDE?

Yes. We ship worldwide with local fulfillment service providers.

WILL I RECEIVE A TRACKING CODE?

Once your order is sent out, you will receive an email with your tracking code.

REFUND AND EXCHANGE

CAN I CANCEL MY ORDER?

Please send us an email to info@roselustred.com if you want to cancel and/or change an order! We have no way to stop the shipment once the carrier has picked it up from our warehouse. We thank you for your understanding and appreciate your patience!

CAN I CHANGE MY ORDER?

If you need to change your order, please email us within 1 hour of purchase at: info@roselustred.com and we will make the necessary changes.

WHAT IF I RECEIVE A DAMAGED PRODUCT?

We are sorry for that. Just send us an email to: info@roselustred.com with your order number and we will refund your money or replace the product for you free of charge! We are here for you!

CUSTOMS, DUTIES &TAXES

HOW ABOUT CUSTOMS,DUTIES AND TAXES?

Customs fees, duties, and taxes vary by country and are the responsibility of the customer.

For most countries, we cover customs fees in advance. However, if your country requires additional fees upon arrival, it is the customer's responsibility to pay these charges.

If international trade laws change and new tariffs are introduced after you place your order, the customer is responsible for covering any new tariff fees imposed by their country.